Got Questions?

Membership

What do I get for my monthly subscription?

3 bottles of objectively reviewed, great wine, tailored to your taste and delivered to your door! Along with this, you will also receive fun and easy to follow tasting cards.

Can I cancel my membership?

You can cancel your Clara subscription at any time from our “My Account” page on the online portal. Requests for cancellation need to be made before the 27th of the previous month, otherwise you will be charged for that month.

Do you have a referral programme?

Not just yet, but we are working on it! Watch this space!

Our Wines

What wines will I get? Can I choose the wines in my box?

The wines you are delivered are selected for you by Clara’s algorithm, based on your personal taste preferences as defined by the quiz. You will receive a different selection of wines each month.

How do I report a corked or damaged bottle?

Please contact the Clara Team. As part of our Quality Guarantee, we will provide a replacement.

How does the satisfaction guarantee work?

If you don’t enjoy a bottle of wine sent to you, let us know by dropping us an email at clarawine@31dover.com and we’ll send you a different one. It’s as simple as that!

Delivery

Can I skip a delivery?

Your Clara Wine Club membership is flexible and you can skip any delivery, as long as you send the request by the 27th of the previous month, otherwise, you will be charged for that month. To skip a delivery please contact the Clara Team.

When will I receive my wines?

Your first box will be shipped shortly after your Clara Wine Subscription has been purchased, and thereafter Clara Wine boxes are delivered by the third week of each month (typically between the 12th-18th). If your box does not arrive in this window, please contact the Clara Team. 

Can I change the delivery address for my Clara Wine box?

Providing you give us enough notice, we can update your delivery address permanently or redirect a single delivery to a different address. Please contact the Clara Team.

What will happen to my Clara delivery if I am not in to receive it?

A card will be left with a phone number to call to arrange an alternative time. Instead, you may wish to tell us if there is somewhere safe to leave the wines (e.g. with a neighbour or in a shed): use the Special Delivery Instructions box located on your “My Account” page or contact the Clara Team.